Scope and responsibility
This policy explains how personal information is handled in connection with apcn.au. APCN (the Australian Prison Chaplaincy Network) is not a prison, government agency or chaplaincy provider, and this policy does not cover those bodies or any linked service.
APCN is an independent volunteer project, run by an individual volunteer rather than a company or registered charity. That volunteer is responsible for personal information collected on apcn.au and in the Presence and Hope course; to access, correct or delete your information, contact privacy@apcn.au.
Information collected and why
You can read this website without an account. It has no comments or member directory, and it asks for personal information only in the forms described below.
Our hosting provider, Cloudflare, processes technical request information such as IP address, browser details, the page requested and the time, to deliver the site, detect abuse and investigate faults.
If you email APCN, we receive your email address, your name if you include it, and your message. We use these to read and respond to your message and to keep a record of it.
If you use a form on this website (contact, resource suggestion, training topic or prison register suggestion), we collect what you enter: your email address, your name (where you give it or the form asks for it), and your message or suggestion. Email is required on the contact form; your name and email are required on prison register corrections, and optional on other suggestion forms. For register corrections, we use your name and email only to check the suggestion, and we may contact you about it. The forms also use Cloudflare Turnstile, a security check that processes technical information about your browser and device to tell people from automated abuse. To limit repeated submissions, we briefly keep a scrambled (hashed) form of your IP address, which is deleted within an hour of your last submission. Form messages are delivered by email to the same inbox as hello@apcn.au. Nothing you enter is stored on the website; we use and keep form messages in the same way as email. We keep what we collect to the minimum needed to read and respond.
Please do not email sensitive pastoral, prisoner, victim, health, religious-belief or workplace information.
Email updates
If you subscribe, we collect your email address, the topics you choose, and the date and time you subscribed and confirmed. We use these only to send the updates you asked for and to show that you agreed to receive them. Your details are stored, and update emails are sent, using Cloudflare, our website provider, which may store data outside Australia. We don't sell or share your details. We keep them until you unsubscribe, and then delete them. If you don't confirm your subscription within 7 days, we delete your details. You can unsubscribe at any time using the link in any email, or by contacting hello@apcn.au.
Subscriptions and training
Email updates are covered in the Email updates section above.
Presence and Hope is delivered on a separate course platform. Course accounts, progress and assessments will be covered by the course privacy information, not by this website policy.
Cookies and measurement
The pages we publish do not set cookies, load advertising trackers or run audience analytics, and the site is configured to load nothing from other websites except Cloudflare Turnstile, the security check used by our forms. Hosting and security services may use technical cookies or similar mechanisms where needed for delivery or abuse prevention. Your browser lets you manage cookies.
Any future analytics or embedded media will be described here before it is introduced.
Service providers and overseas processing
Cloudflare provides website hosting, DNS and security services, including the Turnstile security check on our forms, and may process information in data centres around the world. Our email provider, Purelymail, may store and process email outside Australia. See the Purelymail privacy policy.
We have not audited where information is stored and do not claim that it stays in Australia. Information may also be disclosed where required or authorised by law.
Security and retention
The site is delivered over encrypted HTTPS with restrictive browser security settings. No online service can guarantee absolute security.
APCN has not yet set fixed retention periods for enquiry emails. We intend to keep information only as long as needed for its purpose and any legal obligation, then delete it securely.
Access, correction and privacy complaints
You can ask what personal information APCN holds about you and ask for it to be corrected or deleted. We may need to confirm who you are first. Please do not email identity documents.
Raise a privacy concern with us first at privacy@apcn.au. We aim to respond within 30 days, and we will tell you if there is a delay. Information about privacy rights and complaints is available from the Office of the Australian Information Commissioner.
Changes to this policy
This page shows when it was last updated. New collection, subscriptions, payments, accounts or integrations will need a review of this policy and a notice at the point of collection.